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Frequently Asked Questions
Q1. Are you a manufacturer or a trading company?
We are a manufacturer with 20 years of experience and a professional foreign trade team. We use high-quality raw materials and strictly control every process from production to loading.
Q2. Can you produce products according to samples?
Yes, we provide OEM & ODM services. We can customize products based on your specific requirements, including shapes, logo printing, colors, and packaging.
Q3. What are your delivery terms?
Our standard delivery terms are EXW and FOB.
Q4. How long is the delivery time?
Generally, it takes 10-15 days if the goods are in stock. For items not in stock, it typically takes 15-25 days, depending on the order quantity.
Q5. Do you test all goods before delivery?
Yes, we conduct 100% testing before delivery. This includes pre-production samples and a final inspection before shipment to ensure quality.
Q6. What are your payment terms?
For orders under 2000 USD, 100% in advance. For orders above 2000 USD, a 30% deposit is required in advance, with the 70% balance due before shipment. We support final payment after inspection.